Product Return/Exchange Policy

Return, Exchange & Refund Policy

We believe in delivering the best products which are handcrafted by skilled men and experts in the field, keeping in mind the emotions and ethics of upcoming fashion trends. We assure you the quality of our products and endeavour to provide absolute user satisfaction. Once the product has been delivered to the User after purchase from the Platform and if you are unhappy with our product, all returns or Exchange of the product shall be governed by and subject to Terms of Use as well as the below elaborated Return and Exchange Policies.

1. Exchange & Return Process

Requests for return or Exchange of products purchased from our website, www.tulsigramodyog.org, are required to be made by Users within 10 days from delivery of the product(s). Users can place their request to our Customer Care Team via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +91-522-4002150(Lucknow).

2. You are to send your details i.e. Order number/ Order ID and Reasons for Exchange and Return via email.
Please note: Accessories are NOT eligible for Return or Exchange.

Online Exchange:

You are requested to adhere to the below detailed process for exchanging the purchased products online.

• After the delivery of the purchased product, if you are unsatisfied with the product, kindly email us your order details of the existing product which you want to replace or return at This email address is being protected from spambots. You need JavaScript enabled to view it.. The existing product needs to reach us at Lucknow and returns can be made in the following ways-

• Return Pick-up facility is available in selected locations depending on the courier services in the said location. If you choose to schedule a pick-up, you must properly wrap the product in a packet and do not seal the packet. The product must be unused, unwashed, unaltered and all the tags should be intact. Keep the packet ready and open, to quicken the pickup process. Our staff may initially scan the product at the time of pickup and a quality check of the product will be conducted at our Returns Desk/Warehouse.

• If return pick-up option is not available at your location you can even Self-Return the product to us. In case your area pin code is not eligible for Return Pick-up mode then, you may self-return the product to our Returns desk/Warehouse. The product should be properly wrapped and the you must ensure that the product is unused, unaltered, unwashed and all the tags are intact. Also, please mention the Order ID and Return ID of the returned product on the package.

You are required to courier the product on the below address: -

Tulsi Gramodyog Seva Samiti
2/556, Vikas Nagar,
Lucknow, U.P., India